Contact Us
Whether you've spotted something that needs updating, want to ask about how we rank a particular room, or have a question about a bonus offer on the site, this is the page to use. We read every message that comes in, even if it takes a little time to get back to everyone during busy periods.
What we can help with
Online Poker covers real money poker sites and related gambling content for US players, so most of the messages we get fall into a handful of categories:
- Corrections and updates — a bonus figure has changed, a site's terms have moved, or licensing information looks out of date
- Ranking and methodology questions — why a room sits where it does, or what a particular editorial rating is based on
- General site feedback — anything about layout, missing information, or content you'd like to see covered
- Partnership and commercial enquiries — from operators or affiliates interested in working with us
We're not able to process deposits, withdrawals or account issues on behalf of any poker room — those requests have to go through the operator's own support channels, since we don't hold player funds or manage accounts.
Before you write in
A quick check of a few things often answers the question faster than waiting for a reply:
- If your question is about a specific promotion, check the operator's own terms page — wagering requirements, time limits and eligibility rules sit there in full and can change without much notice
- If it's about our rating process, our About Us page sets out how we approach research and scoring
- If you're concerned about your own play, our Responsible Gambling page has tools and support resources, including the National Council on Problem Gambling helpline at 1-800-GAMBLER
- If it's a question about site use or account terms for nycfoodiverse.com itself, our Terms and Conditions page covers that
A note on independence and accuracy
Online Poker may earn a commission when readers sign up with a poker room through links on this site. That relationship never decides how a site is ranked or reviewed — commission doesn't buy position, and a room's editorial rating reflects our own research rather than what it pays us. If you think we've got a fact wrong — a licence, a bonus term, a payment method — tell us. We'd rather correct it than leave it standing.
Who this page is for
Anyone reading the site falls broadly into a few groups, and this contact channel works for all of them:
| Reader | Typical reason to write in |
|---|---|
| Casual or new players | Questions about sign-up, safety, or how a welcome bonus actually works |
| Experienced grinders | Queries about rake structures, traffic figures, or how our methodology weighs liquidity |
| Bonus hunters and switchers | Requests for clarification on wagering requirements, state availability, or payment method coverage |
Eligibility and responsible play
Online poker for real money is regulated on a state-by-state basis in the US, and there is no single federal framework covering every player. Players must be 21 or older in most regulated states, though a small number set the minimum at 18 — always check your own state's rules before signing up anywhere. Nothing on this site is intended for, or should be read by, anyone under the applicable age in their state.
Poker involves real financial risk. No site we cover, and nothing we publish, should be read as a way to guarantee winnings or replace income. If gambling stops being fun or starts feeling like it's costing more than you can afford, the Responsible Gambling page has resources, and support is available around the clock through 1-800-GAMBLER.
Getting a response
We aim to reply to genuine queries in the order they arrive. Messages about factual errors or licensing concerns get priority, since accuracy matters most to the readers relying on this site to choose where to play. There's no need to send a query twice — if a fix is warranted, it'll be made once we've checked it.